About
Technical trainer, technologist, and enablement-focused problem solver with a track record of helping teams adopt complex software and digital platforms more effectively. My experience spans web technologies, learning platforms, and digital production environments, where I translate technical complexity into clear training, practical documentation, and user-focused support. My work emphasizes software adoption, process clarity, accessibility, and reducing friction in everyday tools and workflows.
Skills
I combine technical fluency, workflow awareness, and clear communication to improve software adoption, documentation, and user enablement.
Technical & Platform Capabilities
Web & Digital Systems
- HTML5, CSS3, Responsive Layouts
- Bootstrap & component-based structuring
- CMS & platform administration (WordPress)
- Digital media handling (editing, compression, optimization)
Data, Logic & Automation
- Form architecture & validation
- Regex pattern building
- Structured data handling
- Spreadsheet modeling (advanced Excel / Sheets)
- Programming foundations: C, JavaScript, Python
- Low-code automation & business tool integration
- Microsoft Power Automate (developing workflows)
- Rapid scripting for workflow helpers (AI-assisted, human-validated)
Enterprise Platforms & Collaboration Tools
- Canvas LMS (course architecture, administration, & optimization)
- SCORM packaging
- Qualtrics form workflows
- Microsoft 365 ecosystem (Excel, Outlook, PowerPoint, SharePoint basics)
- Azure environment exposure (testing and experimentation)
- Jira (Agile boards, sprint tracking, helpdesk workflows)
- Confluence (documentation, internal knowledge resources, training delivery)
- PowerPoint-based training materials & presentation development
- Process diagramming (Visio, diagrams.net / draw.io)
Training & Enablement Skills
Technical Training & User Enablement
- Training design aligned to job performance
- Training structure and content organization
- Instructor-led training delivery (in-person and virtual)
- Virtual training facilitation (Zoom, Microsoft Teams)
- End-user coaching and office hours
- Quick reference guides, job aids, FAQs, and how-to resources
- Inclusive design (UDL) & accessibility (WCAG)
- Designing for varied technical access and device constraints
Documentation & Performance Support
- Software and process documentation
- Knowledge-base and self-service support content
- SME collaboration & technical translation
- User acceptance testing (UAT) support
- Release readiness and change communication
- Training feedback collection and continuous improvement
- Usability, clarity, and reduced user confusion
Workflow Improvement & Collaboration
- Workflow analysis & process mapping
- Friction-point identification
- Process clarification & logic-based form design
- Automation of repetitive production tasks
- Cross-functional coordination and stakeholder support
Projects
Due to institutional ownership and confidentiality constraints, some projects are not shown in full. I can provide additional context on the systems, workflows, training approaches, and outcomes upon request.